Kitchen Design Advice – Kitchen FAQs
We’ve listed some of our most asked questions below. If you can’t see what you need give us a call on 01522 775066 or email [email protected] and we’ll get back to you as soon as we can.
Design
Do you offer a free design service?
Yes, a dedicated Katie Brown designer will work on your project with you from start to finish.
Will you come to my home and take measurements?
Yes. If you come and see us without measurements we’ll arrange a time for a home visit so we can take them. If you have your measurements with you, we’ll arrange a home visit after we’ve done your design to check they’re spot on.
Do I need to have an idea of what I want before I come into the showroom?
Not at all! Our designers will walk around the showroom with you, find out how you want to use your space and listen to what you don’t like. After that, they’ll create a few different designs for you to take a look at.
How long does it take to do a design?
Not long at all. Our designers are so good at what they do, they can put together a design while you wait (if you have your measurements with you). If not, they can do a design within hours of taking measurements from your home.
I find it hard to visualize what my new space will look like - can you help?
Of course, we provide 3D visuals and CGI walkthroughs so you know exactly what your new space will look like.
Can I have a go at designing a kitchen myself?
Yes you can! Click here to try our new design tool.
Installation
Do you offer an installation service?
Yes, our team of dedicated, quality craftsmen are used to working in people’s homes and will respect your belongings. They’re tidy and efficient and will try not to leave you without a working kitchen – sink, oven and hob – for too long. Please click this link for more information on installations.
Do you offer a guarantee?
We offer a lifetime guarantee on cabinets and a 10 year guarantee on doors.
When will my kitchen be delivered?
Delivery times vary depending on the customer. We’ll give you an approximate delivery date when you buy your kitchen – within a week – but we can’t give an exact date until everything has been signed off.
Three weeks is the minimum time it takes for a kitchen to arrive, but with made to measure kitchens this can increase to eight weeks. On average a kitchen takes three to four weeks to be delivered. Click here for more information on deliveries.
What if something arrives damaged?
It’s very rare that this happens but if it does we’ll replace any damaged items as soon as possible at no extra cost.
Who do I speak to if I have a problem?
You can call our showroom during opening hours on 01522 775066 or you can email us at [email protected]. We’ll do our best to resolve your problem as soon as possible.
Payment
What are your payment options?
You can pay using any of the major credit / debit cards, BACS, cash or cheque.
Do you offer finance?
Yes, with as little as a £500 deposit you can walk away with a brand new kitchen. We can help you apply for finance in store, click here for more information – all finance is subject to T&Cs.
Do I pay in installments?
Yes, you’ll be asked to pay:
- 30% deposit to confirm your order.
- 60% of the balance 10 days prior to your delivery/start date.
- 10% on delivery, or if Katie Brown are installing, on completion of the installation.
Is there anything I'll have to pay extra for?
Yes, you’ll need to pay extra for any of the following (unless stated on your quote / invoice): electrics, plumbing, building works, flooring, tiling, painting, installation, lighting, removal of your old kitchen, other waste removal.
Other
I'd like to work for Katie Brown - are you hiring?
We’re always on the lookout for talented people to join our team. For more information on careers with Katie Brown take a look at the careers section of our website.
Do you work with property developers?
We do. We have partnerships with a number of developers, from small projects to supplying over 1,500 homes. For more information see the developer section of our website.
